Terms and Conditions
Introduction
These terms and conditions govern your use of this website. By using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.
You must be at least 18 years of age to use this website. By using this website and by agreeing to these terms and conditions, you warrant and represent that you are at least 18 years of age.
This website uses cookies. By using this website and agreeing to these terms and conditions, you consent to Customer Service First (CSF) Couriers Limited use of cookies in accordance with the terms of Customer Service First (CSF) Couriers Limited Privacy Policy and Cookie Policy.
For these terms and conditions, “CSF”, “we”, “us” and “our” refer to Customer Service First (CSF) Couriers Limited. “You” and “your” refer to any person accessing or using this website.
License to use website
Unless otherwise stated, Customer Service First (CSF) Couriers Limited and/or its licensors own the intellectual property rights on the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.
You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.
You must not:
- Republish material from this website (including republication on another website);
- Sell, rent or sub-license material from the website;
- Show any material from the website in public;
- Reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
- Edit or otherwise modify any material on the website; or
- Redistribute material from this website (except for content specifically and expressly made available for redistribution).
Acceptable use
You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without Customer Service First (CSF) Couriers Limited express written consent.
You must not use this website to transmit or send unsolicited commercial communications.
You must not use this website for any purposes related to marketing without Customer Service First (CSF) Couriers Limited's express written consent.
You must not attempt to gain unauthorised access to this website, the server on which this website is stored, or any server, computer, database, account, customer portal or system connected to this website.
Website Information and Service Content
The information provided on this website is for general information purposes only. While Customer Service First (CSF) Couriers Limited makes reasonable efforts to keep website information accurate and up to date, website content may not always reflect the most current service availability, rates, policies, customs requirements, delivery timelines or operational changes.
Any shipping, customs, delivery, freight forwarding, warehousing, clearance, skybox, courier or logistics information displayed on this website is provided for general guidance only. It does not create a binding service commitment unless expressly confirmed in writing by Customer Service First (CSF) Couriers Limited.
Customers are responsible for ensuring that all shipment details, invoices, declarations, contact information and delivery instructions submitted to CSF are complete, accurate and lawful.
Restricted access
Access to certain areas of this website and/or customer portals, tracking tools, account dashboards or online service features may be restricted. Customer Service First (CSF) Couriers Limited reserves the right to restrict access to any area of this website, or indeed this entire website, at Customer Service First (CSF) Couriers Limited’s discretion.
If Customer Service First (CSF) Couriers Limited provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential.
Customer Service First (CSF) Couriers Limited may disable your user ID and password in Customer Service First (CSF) Couriers Limited's sole discretion without notice or explanation.
You are responsible for all activity that occurs through your account, login credentials or customer profile, whether authorised by you or not.
User content
In these terms and conditions, your user content means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.
You grant to Customer Service First (CSF) Couriers Limited a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media to the extent reasonably necessary for CSF to operate its website, provide services, process customer requests, manage shipments, respond to enquiries, comply with legal obligations and protect its lawful interests.
You also grant to Customer Service First (CSF) Couriers Limited the right to sub-license these rights where reasonably required for service providers, agents, contractors, carriers, customs brokers, delivery partners, technology providers or other authorised parties involved in providing services to you.
You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
Customer Service First (CSF) Couriers Limited reserves the right to edit or remove any material submitted to this website or stored on Customer Service First (CSF) Couriers Limited’s servers or hosted or published upon this website.
Notwithstanding Customer Service First (CSF) Couriers Limited's rights under these terms and conditions in relation to user content, Customer Service First (CSF) Couriers Limited does not undertake to monitor the submission of such content to, or the publication of such content on, this website.
Shipments and Service Information
Where this website refers to CSF’s courier, delivery, freight forwarding, skybox or related logistics services, customers are responsible for providing accurate shipment, invoice, contact and delivery information.
Customers must not submit or request the shipment of any item that is prohibited, restricted, illegal, hazardous, improperly declared or not accepted by CSF or by applicable law.
Any duties, taxes, freight charges, delivery fees, storage fees or other charges connected to a shipment remain the customer’s responsibility, unless CSF confirms otherwise in writing.
Delivery, clearance, calculations, collection and processing timelines are estimates only, unless CSF confirms a guaranteed service commitment in writing.
CSF is not responsible for delays, additional charges or failed deliveries caused by customs, carriers, government agencies, incorrect information, incomplete documents, unavailable recipients or circumstances outside CSF’s reasonable control.
No warranties
This website is provided as is without any representations or warranties, express or implied. Customer Service First (CSF) Couriers Limited makes no representations or warranties in relation to this website or the information and materials provided on this website.
Without prejudice to the generality of the foregoing paragraph, Customer Service First (CSF) Couriers Limited does not warrant that:
- This website will be constantly available, or available at all; or
- The information on this website is complete, true, accurate or non-misleading.
Nothing on this website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any legal, financial or medical matter you should consult an appropriate professional.
Limitations of liability
Customer Service First (CSF) Couriers Limited will not be liable to you (whether under the law of contract, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:
- To the extent that the website is provided free-of-charge, for any direct loss;
- For any indirect, special or consequential loss; or
- For any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.
These limitations of liability apply even if Customer Service First (CSF) Couriers Limited has been expressly advised of the potential loss.
Nothing in these terms and conditions is intended to limit any liability that cannot lawfully be limited under the laws of Trinidad and Tobago.
Exceptions
Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit Customer Service First (CSF) Couriers Limited liability in respect of any:
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- Death or personal injury caused by Customer Service First (CSF) Couriers Limited negligence;
- Fraud or fraudulent misrepresentation on the part of Customer Service First (CSF) Couriers Limited; or
- Matter which it would be illegal or unlawful for Customer Service First (CSF) Couriers Limited to exclude or limit, or to attempt or purport to exclude or limit, its liability.
Reasonableness
By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable. If you do not think they are reasonable, you must not use this website.
If you do not think they are reasonable, you must not use this website.
Other parties
You accept that, as a limited liability entity, Customer Service First (CSF) Couriers Limited has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against Customer Service First (CSF) Couriers Limited officers or employees in respect of any losses you suffer in connection with the website.
Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect Customer Service First (CSF) Couriers Limited officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as Customer Service First (CSF) Couriers Limited.
Unenforceable provisions
If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.
Indemnity
You hereby indemnify Customer Service First (CSF) Couriers Limited and undertake to keep Customer Service First (CSF) Couriers Limited indemnified against any losses, damages, costs, liabilities and expenses, including without limitation legal expenses and any amounts paid by Customer Service First (CSF) Couriers Limited to a third party in settlement of a claim or dispute on the advice of Customer Service First (CSF) Couriers Limited’s legal advisers, incurred or suffered by Customer Service First (CSF) Couriers Limited arising out of:
- Any breach by you of these terms and conditions;
- Any unlawful, inaccurate, incomplete or misleading information submitted by you;
- Any prohibited, restricted, undeclared, misdeclared or unlawful shipment submitted or requested by you;
- Any claim that your use of this website or your user content infringes the rights of any third party; or
- Any claim arising from your failure to comply with applicable customs, import, export, courier, delivery, transport or other applicable laws and regulations.
Breaches of these terms and conditions
Without prejudice to Customer Service First (CSF) Couriers Limited’s other rights under these terms and conditions, if you breach these terms and conditions in any way, Customer Service First (CSF) Couriers Limited may take such action as Customer Service First (CSF) Couriers Limited deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website, refusing service, holding or returning shipments where applicable, and/or bringing court proceedings against you.
Variation
Customer Service First (CSF) Couriers Limited may revise these terms and conditions from time to time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.
Your continued use of the website after any revised terms and conditions are published will constitute your acceptance of the revised terms and conditions.
Assignment
Customer Service First (CSF) Couriers Limited may transfer, sub-contract or otherwise deal with Customer Service First (CSF) Couriers Limited rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.
You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.
Severability
If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
Entire agreement
These terms and conditions constitute the entire agreement between you and Customer Service First (CSF) Couriers Limited in relation to your use of this website and supersede all previous agreements in respect of your use of this website.
These website terms and conditions do not replace any separate written agreement, credit agreement, service agreement, shipping agreement, customs authorisation, account agreement or other contract entered into between you and Customer Service First (CSF) Couriers Limited, unless expressly stated in writing.
Law and jurisdiction
These terms and conditions will be governed by and construed in accordance with the Laws of Trinidad and Tobago. Any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of Trinidad & Tobago.
Registrations and authorisations
Customer Service First (CSF) Couriers Limited is registered with the Companies Registry of the Registrar General’s Department of Trinidad and Tobago.
Customers and members of the public may access company search services through the Companies Registry Online System, where available.
Customer Service First (CSF) Couriers Limited details
The full name of Customer Service First (CSF) Couriers Limited is Customer Service First (CSF) Couriers Limited.
Customer Service First (CSF) Couriers Limited is registered in Trinidad & Tobago.
Customer Service First (CSF) Couriers Limited's registered address is:
Corner of Ronald Street and Southern Main Road,
Point Pleasant Park,
Cunupia, 520539
Trinidad.
Our general contact information is available in the footer of this website.
